Complaints

SUBMITTION OF COMPLAINTS

Our organization, HumanRights360, pursues a policy of intolerance of corruption and mismanagement, as well as a policy of good governance, and applies the principles of transparency and accountability in all its programs and activities. It encourages the expression of your views, comments, and suggestions to improve through them its role and services in civil society.

HumanRights360 has established a grievance process through which you can report any suspicions of mismanagement of funds, conflicts of interest, corruption of the organization, its members, or employees. The procedures that we apply in the management of your complaints, derive from our principles, the most basic of which are:

  • all traders with our organization in any way, enjoy equal treatment and equal degree of protection of their interests
  • Complaints are dealt with in the spirit of good faith, business ethics and the applicable legal and regulatory framework
  • each complaint is separate and as such requires due attention, sensitivity and understanding
  • each complaint is investigated diligently and without discrimination, through the collection and processing of all relevant data and information; and
  • we exhaust, any possibility of immediate settlement of the complaint or service of the complainant.

 

When will you receive an answer: Once the process of investigating your complaint is completed, you will be informed in writing at the email address you have stated to us about the issue you have raised (proposed solution, clarifications, sanctions, etc.). The time limits for our response are set at 45 calendar days, maximum from the submission of the complaint. However, when, for an important reason, it is not possible for us to respond within the above defined period, we take care to inform you about the reason for the delay and the new deadline for our response.

We would like to inform you that filing a complaint with our organization does not negate the possibility of legal action against your legal claims, nor does it interrupt their statute of limitations.

HR360 collects the above data that you enter in the form and which are absolutely necessary in order to contact you and ensure the best possible service. The above data will remain in our files until the completion of our communication, unless during the communication a new purpose arises for which further processing is necessary. For more information on the processing of your personal data and the exercise of your rights, read the Privacy Policy

For our organization to be able to handle and respond to any of your complaints, you must complete the standard online complaint form.

To facilitate our work, please make sure you describe the issue accurately and justify the complaint with as much information and evidence as possible, facilitating further investigation.

After submitting your complaint, we will send you within 2 working days to the email address you have stated, an e-mail confirmation. We carefully study the topic you mention and in case we need additional information we will contact you. Then your issue is investigated in collaboration with the relevant executives of our organization.

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